FAQS
SHIPPING
How do I track my order?
You'll receive an email once your order has been shipped, containing your tracking id.
When will my order arrive?
Orders are processed Monday-Friday, excluding the weekend and major holidays.
Sweden 1-3 business days
EU 4-8 business days
Rest of the world 10-20 business days
Once your order is shipped you will receive an email with your tracking information.
What countries do you ship to?
We ship worldwide, ensuring your orders are delivered promptly and efficiently. Thanks to our trusted partner, PostNord, you can count on a smooth delivery experience no matter where you are.
How much will i be charged for shipping?
The shipping cost will be calculated at the checkout.
Return & Exchange
Can i return my order?
You may return items within 14 days of receiving your delivery, provided they are unworn, unwashed, and in their original condition with tags attached. To initiate a refund, please contact us at contact@zevanni.com.
Can i exchange size or color?
Yes, you can exchange the size or color of your item. To initiate an exchange, please contact us at contact@zevanni.com. Once we receive your parcel, a new product will be sent out.
When will i recieve my refund?
As soon as your item has arrived to our warehouse, it will take 4-6 business days to receive your funds back.
What if my product came damaged?
If you received a damaged product please contact us at contact@zevanni.com with your order information and a picture of the damaged product. So we can send out a new one.
FIT AND SIZE
Where do i find the size guide?
Click on the "Size Guide" button on each item's page to view our recommended sizes. For more information, do not hesitate to contact us at contact@zevanni.com
PAYMENTS
Is it safe to use my credit card?
Our website ensures secure card transactions through encryption, safeguarding your financial details from interception or misuse.
Do we accept klarna?
We accept Klarna for hassle-free shopping. You can either pay now, pay later or slice it.
OTHER
Where are you based?
Our company is based in Sweden.
Are all items one-time releases, or will they be restocked?
At Zevanni, some of our items are exclusive one-time releases, while others will be restocked based on demand. To stay updated on our latest restocks and new releases, we recommend following us on Instagram and TikTok. You can also reach out to us directly for more information at contact@zevanni.com
How do I get in touch with customer service?
For all questions or inquiries, please don't hesitate to contact us at contact@zevanni.com or here.