1. Eligibility for Returns

• You may return eligible items within 14 days after the delivery has been received.
• To be eligible for a return, items must be unworn, unwashed, and in their original condition with tags attached.
• Final sale items, underwear, and accessories are not eligible for return or exchange due to hygiene reasons.

2. Initiation of Return or Exchange

To initiate a return or exchange, please follow these steps:

• Contact our customer service team at contact@zevanni.com to request a return or exchange authorization.
• Provide your order number and details of the item(s) you wish to return or exchange.
• Once approved, you will receive instructions on how to proceed with the return or exchange.

3. Return Shipping

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective item).
• We recommend using a trackable shipping method to ensure your return reaches us safely.

4. Refund Process

• Once we receive and inspect your returned item(s), we will process your refund.
• Refunds will be issued to the original payment method used for the purchase.
• Please allow 14 business days for the refund to reflect in your account, depending on your payment provider.

5. Exchange Policy

• You may exchange items within 14 days of receiving your delivery. To be eligible, items must be unworn, unwashed, and in their original condition with tags attached. Please contact our customer service team to initiate exchange and receive further instructions.
• If you would like to exchange an item for a different size or color, please follow the return process outlined above.
• We will ship the new item to you once the original item is received and processed.

6. Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please contact us immediately.
• We will arrange for a replacement or issue a refund, including return shipping costs if applicable.

7. Contact Us

If you have any questions or need assistance with a return, please reach out to our customer service team at contact@zevanni.com. We are here to help!

Note: Zevanni reserves the right to refuse returns that do not meet our policy criteria or appear to be fraudulent. We appreciate your understanding and cooperation.

This return policy is effective as of July 30, 2024. Zevanni may update or modify this policy from time to time. Any changes will be posted on our website.