Last Updated: August 27, 2024

This Privacy Policy describes how Zevanni (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from zevanni.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site with an updated "Last Updated" date and comply with any applicable legal requirements.¨

How We Collect and Use Your Personal Information

To deliver the Services effectively, we gather and have gathered personal information about you from various sources over the past 12 months, as detailed below. The type of information we collect and utilize depends on your interaction with us.

Aside from the particular purposes outlined below, we may utilize the information we gather about you to communicate with you, deliver the Services, adhere to any relevant legal obligations, enforce any applicable terms of service, and safeguard or uphold the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we gather about you depend on your interactions with our Site and use of our Services. When we refer to "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections outline the categories and specific types of personal information we collect.

Information We Collect Directly From You

Information that you directly submit to us through our Services may include:

• Basic contact details (name, address, phone number, email)
• Order information (name, billing address, shipping address, payment confirmation, email, phone number)
• Shopping information (items viewed, cart contents, wishlists)
• Customer support information (messages sent through Services)

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information Obtained from Third Parties

We may also receive information about you from third parties, including vendors and service providers who collect information on our behalf. This may include:

• Companies that assist in supporting our Site and Services, such as Shopify.
• Our payment processors, who gather payment details (such as bank account, credit or debit card information, and billing address) to process your transactions and fulfill your orders as per our contractual agreement with you.

Additionally, when you visit our Site, open or interact with our emails, or engage with our Services or advertisements, we or our third-party partners may automatically collect certain information using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any data acquired from third parties will be handled in accordance with this Privacy Policy. However, we cannot be held responsible for the accuracy of information provided by third parties, nor for their policies or practices.

How We Utilize Your Personal Information

• Product and Service Provision: We utilize your personal information to deliver the Services as per our contractual obligation with you. This includes processing payments, fulfilling orders, sending you notifications regarding your account, purchases, returns, or other transactions, managing your account, arranging shipping, facilitating returns.
• Marketing and Advertising: Your personal information is employed for marketing and promotional activities, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail, as well as displaying advertisements for products or services. This may involve utilizing your personal information to enhance the Services and advertising on our Site and other platforms.
• Security and Fraud Prevention: We utilize your personal information to identify, investigate, or address potential fraudulent, illegal, or malicious activities. If you opt to utilize the Services and create an account, it's your responsibility to safeguard your account credentials. We strongly advise against sharing your username, password, or other access details with anyone else. If you suspect unauthorized access to your account, please contact us promptly.
• Communication: Your personal information is used to provide customer support and enhance our Services. This is done to address your inquiries promptly, offer effective services, and foster our business relationship with you.

Cookies

Like numerous other websites, we use cookies on our site. For detailed information about the cookies related to our Shopify-powered store, visit https://www.shopify.com/legal/cookies. We utilize cookies to enhance and improve our site and services, remember your actions and preferences, perform analytics, and gain insights into user interactions (in our legitimate interest to manage, refine, and optimize the services). We also permit third parties and service providers to use cookies on our site to better customize the services, products, and advertisements on our site and other websites.

Our website uses cookies by default to enhance your browsing experience. Please note that blocking or deleting cookies may affect the functionality of our website and could impact your user experience negatively. Additionally, please note that blocking cookies may not entirely prevent us from sharing information with third parties, including our advertising partners.

How We Disclose Personal Information

Under certain circumstances, we may share your personal information with third parties for legitimate purposes as outlined in this Privacy Policy. These circumstances may include sharing with vendors or other third parties who provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

We may also share your information with business and marketing partners, such as Shopify, to deliver services and advertisements to you. These partners will handle your information according to their own privacy notices. Additionally, we may disclose certain information to third parties when you request or consent to it, such as when shipping products to you or through your use of social media widgets or login integrations.

Your information may be shared with our affiliates or within our corporate group as part of our legitimate interest in running a successful business. Furthermore, we may disclose personal information in connection with business transactions like mergers or bankruptcies, to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Third-Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you choose to navigate to sites not affiliated with or controlled by us, it is advisable to review their privacy and security policies, as well as their terms and conditions. We cannot guarantee nor are we accountable for the privacy or security practices of such sites, including the accuracy, completeness, or reliability of the information they provide. Any information you share in public or semi-public forums, including on third-party social networking platforms, may be visible to other users of the Services and/or users of those third-party platforms, without any limitations on its use by us or by a third party. The inclusion of these links does not inherently imply endorsement of the content on such platforms or of their owners or operators, unless explicitly stated on the Services.

Children´s data

Our services are not designed for use by children, and we do not knowingly gather any personal information from children. If you are a parent or guardian and discover that your child has provided us with their personal information, please contact us using the details provided below to request its removal.

As of the effective date of this Privacy Policy, we are not aware of any instance where we have "shared" or "sold" (as defined by applicable law) personal information of individuals under the age of 18.

Security and Retention of Your Information

Please note that no security measures are completely foolproof or impenetrable, and we cannot guarantee absolute security. Additionally, any information you send to us may not be secure during transit. We advise against using unsecure channels to communicate sensitive or confidential information to us.

The duration for which we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These rights are not absolute and may only apply in specific situations. In some instances, we may deny your request as allowed by law.

• Right to Access / Know: You may request access to the personal data we hold about you, including information on how we use and share your data.
• Right to Delete: You may request that we remove the personal data we have about you.
• Right to Correct: You may ask us to correct any inaccurate personal data we have about you.
• Right to Portability: You may request a copy of your personal data and ask us to transfer it to a third party under certain conditions and exceptions.
• Right to Opt Out of Sale or Sharing or Targeted Advertising: You may request that we do not "sell" or "share" your personal data or that we stop processing your data for "targeted advertising," as defined by relevant privacy laws. To exercise this right, please contact us at contact@zevanni.com, and we will address your request.
• Right to Limit and/or Opt Out of Use and Disclosure of Sensitive Personal Information: You may request that we limit our use and/or disclosure of sensitive personal data to what is necessary to provide the Services or goods reasonably expected by an average individual.
• Restriction of Processing: You may ask us to stop or limit the processing of your personal data.
• Withdrawal of Consent: Where we rely on your consent to process personal data, you may withdraw this consent at any time.
• Appeal: If we deny your request, you may have the right to challenge our decision by responding directly to our denial.
• Managing Communication Preferences: You can opt out of receiving promotional emails from us at any time by using the unsubscribe link in our emails. However, we may still send you non-promotional emails, such as those about your account or orders.

You can exercise these rights on our Site or by contacting us using the details provided below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity, such as through your email address or account information, before responding to your request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. We will require proof of this authorization and may need you to verify your identity directly with us. We will respond to your request promptly as required by law.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

• For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
  

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper:https://help.shopify.com/en/manual/privacy-and-security/privacy/gdpr

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

International Users

Your personal information may be transferred, stored, and processed outside your country of residence, including in the United States. We use recognized mechanisms to safeguard these transfers.

Complaints

If you have concerns about how we process your personal information, please contact us at contact@zevanni.com. You may also have the right to lodge a complaint with your local data protection authority.

Thank you for choosing Zevanni! If you have any questions or need assistance, please contact us at contact@zevanni.com